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The banking sector is currently undergoing an innovation process that involves a profound digital transformation of its activities, which requires changes in its governance, processes and operations. Banks are shifting away from their traditional role to become technology companies in the financial services industry.
The latest technological developments have greatly transformed interactions between buyers and sellers. With the advent of smartphones, instant gratification has become the new norm and customers have grown accustomed to being “one click away” from gaining access to information or performing an online transaction.